Complaints & feedback

We welcome your feedback, complaints and compliments. This provides us with important information about how we can improve our services.

How to provide feedback or complaints to Vinnies NSW:

Email:

complaints@vinnies.org.au OR

NDISenquiries@vinnies.org.au

Phone:

13 18 12

Mail:

PO Box 5 Petersham NSW 2049

The NDIS Commission:

The NDIS Commission can also take complaints from anyone about:

• NDIS services or supports that were not provided in a safe and respectful way.
• NDIS services and supports that were not delivered to an appropriate standard.
• How an NDIS provider has managed a complaint about services or supports provided to an NDIS participant.

A complaint can be made to the NDIS Commission by:

Phone:

1800 035 544 (free call from landlines) or TTY 133 677.

Interpreters can be arranged.

National Relay Service:

Then ask for 1800 035 544.

Please click here for further information about the NDIS Commission.