Feedback and Complaints

Complaints & feedback

We welcome your feedback, complaints and compliments. This provides us with important information about how we can improve our services.

How to provide feedback or complaints to Vinnies NSW:

Email: OR


13 18 12


PO Box 5 Petersham NSW 2049

The NDIS Commission:

The NDIS Commission can also take complaints from anyone about:

  • NDIS services or supports that were not provided in a safe and respectful way.
  • NDIS services and supports that were not delivered to an appropriate standard.
  • How an NDIS provider has managed a complaint about services or supports provided to an NDIS participant.

A complaint can be made to the NDIS Commission by:


1800 035 544 (free call from landlines) or TTY 133 677.

Interpreters can be arranged.

National Relay Service:

Then ask for 1800 035 544.

Please click here for further information about the NDIS Commission.

Contact Vinnies Disability
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